Costour prides itself in having one of the most flexible reservation and cancellation policies in the industry in Costa Rica. Costour will provide a refund should a Costour service be cancelled due to inclement weather or safety concerns.
Cancellations for day tours must be made no later than 48 hours prior to the service, in writing and acknowledged by Costour. In those cases, the tour or service will receive a 100% refund. Less than 48 hours cancellations prior to tour date, as well as no shows and late arrivals, there are no refunds.
There are no refunds for portions of a tour a client chooses not to participate in.
Costour may accept, at its discretion and availability, to reschedule any tours that customers were not able to attend.
Please be ready at the given pick-up time and allow time for road conditions and other clients being picked-up along the way. Your guide and/or driver can only allow a 10 minutes wait time.